While we can't solve all of your computer problems, we hope this page will be of some assistance.
- General Errors / Problems
If you find errors on our web site, typos, or broken links, please email our .
- Text / Readability
- Lucky for you - there is a Large Print VersionSmall Print Version.
- Log In Issues
- The most common issue is cookie related. There is a quick 1-2-3 solution but if that doesn't work feel free to contact us.
- Interactive Map Issues
- Most likely, you need the free Flash Player.
- Software Issues
Application Support Adobe Acrobat Reader Adobe Flash Apple QuickTime Apple iTunes AOL Instant Messenger 
Download Download Download Download Download Likely Issues PDF files won't open or print.
This is typically due to a bad installation. The easiest way to resolve this is to upgrade to the latest version.
Flash content won't play or does not behave as expected.
You may be using an older version of Flash. If this is the case, download the latest version. You may also experience general performance issues if you are using an older computer.
QuickTime Movies or VRs fail to load.
If you are using QuickTime version 4 or earlier you will need to upgrade. It is also common for QuickTime installations to be damaged by Windows Media Player upgrade installations; if this is the case you will probably be able to resolve your issues by reinstalling QuickTime.
Nothing happens when you click on the iTunes links.
You may have an old version of iTunes - the links require version 4.6 or later. You may have too many applications running in the background, causing iTunes to take a long time to launch.
AIM links don't do anything.
The AIM links require that you have AIM installed and running when you click them. If you don't see the AIM icon in your system tray then you probably don't have the application running.
Manufacturer Support Adobe
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